A lead isn’t a case: it’s a claim that still needs to earn its place in your docket. SMART Reviews performs independent Secondary QC by verifying claimant information, confirming litigation criteria, detecting fraud, and collecting supporting documentation before your firm invests additional time and resources. Assumptions are expensive: verification isn’t.
The Review After the Review
Mass tort acquisition has changed, and so has the fraud. Since 2022, confirmed fraudulent claim attempts have increased 40x, while SMART Reviews has seen Secondary QC reveal dockets with as many as 90% non-viable leads. A lead simply means someone raised their hand: it doesn’t mean they belong in your docket. If you don’t know what’s behind the intake, you’re making ill-informed investment decisions.
Secondary QC is our post-intake validation process. After the retainer and HIPAA authorization are complete, Kate and team verify claimant information, confirm litigation criteria, detect fraud, evaluate behavioral consistency, collect supporting documentation, and determine whether the claim should really advance. Since every tort is different, our review adapts accordingly, from medical validation in medically driven dockets to detailed narrative analysis in abuse and assault claims, giving your firm a stronger foundation before additional resources are committed.
Secondary QC Is For:
- Law firms purchasing mass tort leads
- Firms looking to reduce fraudulent and non-viable claims
- Referral firms protecting marketing investments
- Litigating firms strengthening docket quality
- Marketing partners committed to lead transparency
- Firms seeking independent post-intake case validation
- Organizations wanting to preserve internal attorney and staff resources
- Firms looking to improve vendor accountability and performance
- Mass tort operations focused on scalable, defensible growth
Elements of Our Secondary QC Process
Client Contact
Within 48 hours of receiving the executed retainer and HIPAA authorization, SMART Reviews contacts the claimant on behalf of your firm. This reassures legitimate claimants that their case is progressing while allowing us to begin validation. Consistent communication helps identify disconnected numbers, unresponsive claimants, and other warning signs before your team invests additional resources.
Client Verification
Every claimant is independently verified. Kate and team confirm demographics, evaluate reported facts, verify medical providers when applicable, and compare claimant information against established litigation criteria. We also screen each claimant against our internal fraud database, helping ensure the individual behind the claim is legitimate and that the case aligns with your firm’s expectations.
Fraud Detection
Fraud has become increasingly sophisticated, which means identifying it requires a complex toolkit. Our review evaluates inconsistencies, behavioral patterns, conflicting information, dual representation concerns, and other indicators that may suggest a claim should not proceed. By applying structured validation protocols tailored to each tort, SMART Reviews helps protect your docket from costly, non-viable, or fraudulent claims before they advance.
Record Collection
SMART Reviews works to obtain corroborating materials that strengthen case validation, including medical records, treatment documentation, facility reports, platform receipts, and other relevant evidence. Collecting these materials early helps confirm eligibility, reduce delays during litigation, and provide your legal team with a stronger foundation as cases progress through the work-up process.
Benefits of Secondary QC:
- Independent validation before cases reach your docket
- Early identification of fraudulent and non-viable claims
- Preservation of attorney and staff time for higher-value work
- Better transparency between law firms and marketing partners
- Faster identification of documentation and verification gaps
- Clear, objective reporting with actionable recommendations
- Improved visibility into vendor performance and lead quality
- Scalable case acquisition built on verified data rather than assumptions
Actionable Insights From the Secondary QC
Once Secondary QC is complete, you receive more than a simple pass-or-fail result. SMART Reviews provides structured reporting that shows exactly where every claim stands, why it received that outcome, and what those results reveal about your lead sources, marketing partners, and case acquisition strategy.
Every reviewed claim is categorized into one of the following outcomes:
- Keep: Meets litigation criteria and advances as a viable case
- Release: Fails eligibility, documentation, or viability standards
- Cannot Reach: Remains unresponsive after multiple documented outreach attempts
- In Progress: Requires additional verification or supporting documentation
These outcomes do more than organize your docket: they uncover patterns. Over time, the reporting highlights which vendors consistently deliver qualified claims and which acquisition channels require closer scrutiny. That insight helps you make smarter decisions, protect your investment, and build a stronger pipeline based on verified performance.
Strengthen Your Intake Process
Secondary QC gives you the clarity to make better decisions before cases consume valuable time and resources. With SMART Reviews as your independent litigation support partner, you can invest in stronger claims, reduce unnecessary risk, and protect the integrity of your docket. Contact Kate and team today to learn how Secondary QC can protect your docket.
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Build a Better
Docket Today
SMART Reviews helps law firms, mass tort marketers, and litigation investors separate viable claims from costly distractions before they impact your docket. Contact SMART Reviews today to discuss your goals and discover how our litigation support solutions can protect your firm, resources, and investment.
Every claim deserves a closer look – and every firm deserves a docket built on certainty, not guesswork.
